Refund policy

We have a 7-day return, refund, and replacement policy, which means you have 7 days after receiving your item to request a return, refund, or replacement.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at helloaasmani@gmail.com. Please note that returns will need to be sent to the following address:

329, Polaris Mall, Vesu Canal Rd, Parvat Patiya, Surat, Gujarat 395010

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at helloaasmani@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the product you want is to return the item you have. Once your return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 7 business days have passed since your refund was approved, please contact us at helloaasmani@gmail.com.